How To Grade Writers and Editors
Grading writers and editors objectively in Dante helps us collect and maintain accurate information about our Community. Follow this guide to better grade writers and editors and see what goes into your own grade.
What Does It Mean To Grade a Writer or Editor?
As an editor or QA, you’re typically required to rate the person who comes before you in the workflow. If you’re an editor, that would be the writer; if you’re QA, that would be the editor. Once you complete your review of an article and hit “Approve” at the top right corner of the content window, you’ll see a box with a question and five stars to rate the person in a particular category.
After you submit your rating for that category, you’ll get another box with a different question/category to rate. There are currently four categories for both writers and editors, but these could always be changed or more could be added in the future.
Once you’ve rated each category, you’ll see a final box that allows you to leave a comment.
While you can leave a comment there if you choose, the recipient won’t see it unless they go looking for it. It’s best to leave all comments in the main comment section because inline comments are sent to the writer or editor via email in their daily summary of comments from Dante.
Why Do We Grade Writers and Editors?
These ratings are used to collect better information about the quality of work from writers and editors. We ask that you answer these questions honestly and as accurately as possible. You should try not to be too lax but also not too harsh.
There may be different surveys for various assignments, so read the questions carefully. In addition to the editors reviewing the writers they work with, QA members will review the editors based on how well they edited the content.
These performance ratings are visible to everyone working on the assignment inside the Comments widget. No other Community members can see these ratings or overall ratings.
How Do I Decide How Many Stars To Give?
Star ratings can sometimes be subjective. Here are a few initial things to consider to make the grading process more straightforward:
- If you have to send an edit request due to missed requirements or other kinds of errors, that should be reflected in the final grade. In other words, if the article is error-free only after an edit request, the final grade should not be an A+.
- If you make any corrections that cause you to remove any stars from a writer’s rating, you MUST leave a comment to explain so the writer knows what you think needs improvement.
- If you see a recurring error throughout an article, correct all instances, but you don’t need to comment about it every time. If it’s an egregious error, like misspelling the client’s name repeatedly, that’s more severe than using the incorrect phone number format, so weigh it appropriately.
General Guidelines for All Questions
Each question is different, but here's the basic guide for all questions based on a 1,000-word assignment:
- 5 Stars: Zero to minimal errors, followed directions, a good grasp on the subject, great overall writing ability (No errors or small typos)
- 4 Stars: Minimal to moderate errors, maybe some grammar issues, maybe some minor formatting issues, but good overall (1-3 errors)
- 3 Stars: Moderate to substantial errors, probably some grammar issues, probably some formatting issues, but still pretty decent (4-6 errors)
- 2 Stars: Substantial errors, did not follow basic directions (7-10 errors)
- 1 Star: Severe errors, did not follow basic directions (10 or more errors)